POLICIES & PROCEDURES

BOOKING A CLASS IS A CONFIRMED SPOT.

EMAIL CONFIRMATION IS SENT UPON BOOKING AND THEN EMAIL REMINDERS ARE SENT 24 HOURS & THEN 2 HOURS BEFORE EACH BOOKED CLASS. YOU ARE EXPECTED TO CHECK & READ THEM.

SHOW UP AT LEAST 5-10 MINUTES BEFORE CLASS TO SET UP AND BE READY TO BEGIN.

STRONG TEAMS START AND END TOGETHER. NO ONE WILL BE ALLOWED TO ENTER CLASS ONCE IT HAS BEGUN. OCCASIONAL LATENESS IS UNDERSTOOD BUT IF IT IS FREQUENT PLEASE ADJUST YOUR SCHEDULE TO ALLOW FOR MORE TIME. CLASS ENDS AFTER FINAL COOL DOWN AND STRETCH ARE COMPLETE - PLEASE DO NOT LEAVE BEFORE. WE ALL WORK SO HARD AS A TEAM SO IT’S NICE TO CLAP AND HIGH FIVE ONE ANOTHER AT THE END AS A WAY TO SHOW SUPPORT TO THE INSTRUCTOR & CLASS MEMBERS. IF YOU NEED TO LEAVE EARLY PLEASE SET UP IN BACK, HAVE ANOTHER STUDENT PUT YOUR THINGS AWAY AND ALWAYS LET THE INSTRUCTOR KNOW BEFORE CLASS BEGINS.

BOOKINGS OPEN ON THE SECOND WEDNESDAY OF EACH MONTH AT 7pm. BE PROMPT. CLASSES FILL UP FAST. WAITLISTS CLOSE AFTER 10 CLIENTS. IF A WAITLIST IS CLOSED IT MEANS THERE ARE 10 CLIENTS ON LINE AND IF YOU WANT A SPOT IT IS EXPECTED THAT YOU CONTINUE TO CHECK THE WEBSITE TO SEE WHEN IT OPENS AS CLIENTS COME OFF OF THE LIST. IF YOU DON’T BOOK ON LAUNCH DAY THERE IS NOTHING TO COMPLAIN ABOUT. WE ALL HAVE THE SAME 24 HOURS.

*CLASS CANCELS HAVE A 15 HOUR WINDOW

*FAILURE TO CANCEL IN TIME RESULTS IN LOSS OF CLASS CREDIT.

*FAILURE TO CANCEL IN TIME FOR A WAIT LISTED CLASS RESULTS IN A LOSS OF A CLASS CREDIT PLUS A $15 FEE (it is not considered a NO SHOW if an email was sent at least 2 hours before class begins to explain absence)

*FAILURE TO CANCEL IN TIME FOR ANY WAIT LISTED CLASS AND NO SHOW (no email at least 2 hours before class explaining the absence) RESULTS IN A LOSS OF CLASS CREDIT PLUS A $25 FEE.

EACH DAY AT 6AM IF THERE ARE ANY SPOTS AVAILABLE THE CLASS WILL BE OPEN TO BOOK THEM. FIRST COME FIRST SERVE. (Waitlist clients are not added after 9pm or overnight).

Phone use is not permitted during class. If an important call/text comes through please walk outside the studio to answer/reply to it. We try to stay focused and the less distractions there are - the better for everyone.

EMAIL ALL CORRESPONDENCE (feliciabessen@gmail.com)

*Text ONLY between 11am-7pm

*15 HOURS BEFORE CLASS START - NO EXCEPTIONS - Includes colds & all illness, doctor’s appts, loss of babysitters, car broke down etc.

In the case of an emergency where class couldn’t be canceled there will be a consideration of voiding class credit loss/late fee.

PLEASE: If you feel a cold coming on or if you have the slightest doubt that a BOOKED SPOT WON’T BE USED cancel within 15 hrs before class. Be considerate of others. Your spot is IMPORTANT and is needed to get the waitlist clients moved in.